I’m on page 46-47 of Reggie McNeal’s The Present Future

Most every church staff leader has been told by a layperson, “There’s no way I would do what you do, putting up with the complaints of church members.” What does this tell you? Many laypersons see ministers’ roles as the complaint department for disgruntled club members who want to be catered to. Church members who want to live missonal lives don’t want to be captured by the same concerns of club members that tie up their staff ministers.